How to contact VegasNow customer care
Questions about your account, a deposit, a withdrawal or a bonus go to our customer care team by email. This page explains where to write, what to include so we can help quickly, and how to tell genuine VegasNow messages from fakes.
- support@vegasnow.com customer care
- @vegasnowcasino on Instagram
- 18+ only
Where to reach us
We publish two official channels. Use email for anything about your account, and Instagram for news.
Customer care email
Write to support@vegasnow.com for help with your account, payments, verification, bonuses or games. Email from the address registered to your account so we can find it straight away.
Instagram @vegasnowcasino
Our Instagram account shares news about games and promotions. It is not the place for account questions, and we will never ask for passwords or payment details there.
Help centre
Many common questions are already answered on our support page, including how to sign in, deposit and request a withdrawal.
Signed-in tools
Some things you can do yourself in your account, such as checking bonus progress, requesting a withdrawal from My Account and setting deposit limits.
Writing to customer care
A clear first email usually means a faster answer. Follow these four steps.
Use your registered email
Write from the email address on your VegasNow account. If you no longer have access to it, say so in your message and include the details you registered with.
Put the topic in the subject
A short subject line such as "Withdrawal request", "Deposit not showing" or "Bonus question" helps your message reach the right person.
Lead with what you need
Start with the outcome you want, then give the facts: the date, the amount, the payment method and what you have already tried.
Attach what helps
A screenshot of an error message, a pending transaction or a bonus balance often explains a problem better than a long description. Never send your password.
Check these first
Many questions can be answered in a minute without writing to us. Before you send an email, it is worth checking the following.
- Is a bonus still active? Your account shows bonus balances and wagering progress. An active bonus explains most questions about withdrawals and the A$8 maximum bet.
- Has your deposit been wagered 3×? Our terms require deposits to be wagered three times before related funds can be withdrawn.
- Is your verification complete? Withdrawals are paid only after verification, so check whether any documents are still requested in your account.
- Are you within the method limits? Each payment method has its own minimum and maximum. Our payments page and withdrawals page list them.
- Did you use the right code? The second, third and fourth welcome deposits use VEGAS2, VEGAS3 and VEGAS4. The first deposit needs no code.
What to include, by topic
Different questions need different details. This table shows what to put in your email so we do not need to come back to you for more.
| Your question is about | Include in your email | Useful to know first |
|---|---|---|
| Signing in | Your registered email and what happens when you try to sign in | You can reset your password from the sign-in screen |
| A deposit | Date, amount, payment method and any reference or screenshot | Card deposits start at A$30; Cashtocode from A$25 |
| A withdrawal | Date requested, amount and method | Verification is needed before a withdrawal is paid |
| Verification | Which documents you have uploaded or have questions about | Verification can be requested before a withdrawal |
| A bonus | The offer name, any code used and your deposit date | Bonuses carry 40× wagering and a 7-day duration |
| A game result | Game name, date and time, and stake | Each settled round is recorded on your account |
| Limits or self-exclusion | What you want set and for how long | Limits can also be set in your account |
What customer care can help with
- Explaining your bonus balance and how much 40× wagering is left
- Tracing a deposit that has not appeared in your balance
- Telling you which verification documents are still needed
- Checking the status of a withdrawal request
- Looking up a game round you want to question
- Setting deposit limits or self-exclusion on your behalf
What we cannot do
- Change a result once a round has been settled
- Waive the A$8 maximum bet or wagering on an active bonus
- Pay a withdrawal before verification is complete
- Send money to a payment method not in your name
- Open or manage an account for someone else
- Lift a self-exclusion before the period you chose has ended
Make sure it is really us
Our published customer care address is support@vegasnow.com, and our only official social account is Instagram @vegasnowcasino. Messages from other addresses, phone numbers or social profiles claiming to be VegasNow should be treated with suspicion.
We will never ask for your password, the one-time codes your bank sends you, or a payment to release a withdrawal. Anyone who asks for those is not VegasNow. If you receive a message like that, do not reply or click its links. Forward the details to customer care so we can look into it.
You can also protect yourself by signing in only through the official site, using a password you do not use elsewhere and keeping your registered email account secure. If you think someone has accessed your account, change your password from the sign-in screen first and then email us, so the account is protected while we look into it.
How to sign in safelyIf you are not happy with an answer
Before you escalate, gather what supports your case: the dates and amounts involved, screenshots of anything you saw on screen, and copies of earlier replies. A complaint that sets out the facts in order, says clearly what outcome you are asking for and includes the evidence is far easier to review fairly than one spread across several new emails. Stay calm and specific, and we will do the same.
Most questions are settled in the first reply or two. If you are not satisfied, reply in the same email thread and ask for the matter to be escalated, setting out what you expected and why. Keeping everything in one thread means the full history stays together.
VegasNow is operated by Just Entertainment B.V. (Curaçao company 160603) under Curaçao Gaming Authority licence OGL/2024/164/0246. You can check the licence on the Curaçao Gaming Authority validator, and our licensing page explains it in more detail. Our terms page summarises the rules most questions turn on, such as 3× deposit wagering and bonus conditions.
Help that does not come from a casino
Some conversations are better had with someone outside VegasNow. Gambling Help Online offers free, confidential support from counsellors on 1800 858 858 and at gamblinghelponline.org.au.
At our end, you can set deposit limits and self-exclusion from your account, or ask customer care to set them for you. Our responsible gambling page explains each option. You must be 18 or older to hold an account.
Contact questions
What is the VegasNow support email?
Our published customer care address is support@vegasnow.com. Write from the email registered to your account.
Is there a phone number?
We do not publish a phone number for customer care. Email is the official channel. For gambling support by phone, Gambling Help Online is on 1800 858 858.
Can I ask a question before I register?
Yes. Email support@vegasnow.com with your question, or read our registration page and payments page first.
Can I get help on Instagram?
Our Instagram account @vegasnowcasino shares news. For account matters, please email customer care, and never send personal or payment details through social media.
How do I reset my password?
Use the password reset option on the sign-in screen. If that does not work, email customer care from your registered address.
How quickly will I get a reply?
We answer emails as quickly as we can. You will help us most by writing from your registered address, using a clear subject line and including the details listed on this page, so we do not need to come back to you for more information before we can act.
Who runs VegasNow?
VegasNow is operated by Just Entertainment B.V. (Curaçao company 160603) under Curaçao Gaming Authority licence OGL/2024/164/0246.